Have questions?
We have answers!
What's your return policy?
If you're unhappy with your order, send us an email at info@stitchpeople.com and we'll make it right! We offer refunds on a case-by-case basis, and we're also generous with store credit and exchanges! We're pretty chill people, so as long as you're not trying to take advantage, we'll be accommodating!
How soon will my order arrive?
Any PDF products in your order will be available for download immediately after you complete your purchase!
For books in our Print on Demand program, you can expect to receive your book 2-3 weeks after placing your order. Your order is printed at and shipped from the printing facility closest to you.
For books still at our warehouse in Salt Lake City, UT, books typically ship within 1-2 business days. Orders are shipped via the method you choose at checkout, and tracking information will be available once your package hits the mail stream!
Please note: Media Mail, while the cheapest option, can take 8-10 business days to arrive, and the tracking can be spotty. It's a great, reliable option, but the tracking can't always be trusted.
Do you ship to countries outside the United States?
Yes! For books in our Print on Demand program, those orders are printed at and shipped from the printing facility closest to you, significantly reducing shipping times and costs!
For books still at our warehouse in Salt Lake City, UT, international shipping can be pretty hefty, but it's an option if you'd like it!
Please note: We don't collect or charge any customs duties, import taxes, or VAT (Value Added Tax) on international orders at checkout. Any such fees imposed by your country’s customs office are the sole responsibility of the recipient. Please check with your local customs authority before you place your order if you have any questions.
Can I sell my finished portraits?
What you CAN sell
You're more than welcome to sell finished, cross-stitch pieces you've stitched using our patterns! Yes, this means you can open a shop and take commissions to stitch someone's family 😘 If you do, we'd love a shout-out! Something like "Inspired by Stitch People" is great—it lets people know about Stitch People without suggesting an affiliation.
What you CAN'T sell
We kindly ask that you don't sell patterns you've designed with Stitch People patterns, or based on the Stitch People style, in any form. (considered "derivative works"). That starts to encroach on our intellectual property (copyright), which is sort of the magic sauce that makes our business work. If you have questions, or would like to discuss designing Stitch People style patterns in collaboration with us, you can reach out to us at info@stitchpeople.com.
How long will I have access to my digital downloads?
As long as we're in business (and we're not planning on going anywhere anytime soon)! 😁 Even if we update our website or change platforms, you'll always be able to access your digital products from your account. So whether your laptop dies, you drop your iPad in the pool, or your phone is run over by a gang of 4-year-olds on tricycles, you can always come back to your account and re-download!
All we ask is that you don't share your digital products with others who haven't purchased them!
Who's behind Stitch People?
Lizzy and Spencer Bean! Back in 2011, Lizzy saw the idea for cross-stitch portraits in a Martha Stewart Magazine, but didn't like the designs, so she made her own! That year, she made the first Stitch People portrait of her own family—Lizzy, mom, dad, husband, sister, and brother-in-law, and the combined 6 pets between them!
