- What dog breeds are included in the DIY book?
- How do I customize my portrait order?
- How long will it take for my order to ship?
- How much does shipping cost?
- Who is responsible for customs, duties & taxes?
- What is your return and refund policy?
- Do you offer gift wrapping?
- How do I care for my Stitch People portrait?
- Is my transaction secure?
- Can I sell my completed Stitch People portraits?
What dog breeds are included in the DIY book?
Between the DIY book and the Extras page (additional patterns available online to purchasers of the DIY book) we have the following breeds:
- Airedale Terrier
- Australian Shepherd
- Bernese Mountain Dog
- Bichon Frise
- Blood Hound
- Border Collie
- Brittany Spaniel
- Cavalier King Charles Spaniel
- Chow Chow
- Cocker Spaniel
- Doberman Pinscher
- English Bulldog
- French Bulldog
- German Shepherd
- Golden Retriever
- Great Dane
- Jack Russell Terrier
- Labrador Retriever
- Miniature Schnauzer
- Poodle, Large
- Poodle, Small
- Shih Tzu
- Siberian Husky
- Yorkshire Terrier
- "Generic" Dog patterns
There's also an entire section devoted to helping you tweak these existing patterns to make just the right pattern for your pooch if it isn't listed here!
How do I customize my portrait order?
Once you have completed your purchase, we will be in touch within 48 hours to get details about the characters in your portraits. Please have digital images ready to send, as well as the text you would like displayed underneath the characters. This will serve as your "final proof" of information and descriptions. After submitting this information to us, we will design and produce your custom order. If needed, we may be in touch with additional questions.
How long will it take for my order to ship?
Most orders ship within 1-2 business days. USPS Media Mail (cheapest) can take 2-10 business days to deliver, and can sometimes get held up unexpectedly. USPS Priority and Priority Express are available, with delivery estimates shown at checkout.
Personalized orders need time to be designed and created. These custom orders will be processed within 4 weeks.
How much does shipping cost?
All shipping rates are calculated in real time and displayed at checkout. For contiguous US orders $75+ of printed books or physical supplies, we offer free UPS Ground.
If shipping costs are prohibitive for you (we don't blame you!), we encourage you to consider purchasing the digital version of our patterns instead of the printed version.
Who is responsible for customs, duties & taxes?
You, as the customer, are responsible for any customs, duties & taxes. Orders shipped outside the USA may be subject to these additional charges. Stitch People doesn't have any control over these charges, and we have no way of predicting what these charges may be. Because customs policies can vary depending on your country, we recommend contacting your local customs office for more information. If you're not comfortable with paying potential customs, duties & taxes, we recommend not purchasing from Stitch People.
What is your return and refund policy?
Personalized orders are non-refundable after order confirmation and may not be cancelled or refunded. We cannot accept responsibility or returns due to errors in personalized orders that are the result of incorrect information provided by the customer (misspelled words or names, incorrect dates, etc). Upon submitting your customized information, you are in essence approving a "final proof" of the information pertaining to the custom order.
For purchases of patterns, we want to make sure you're as happy as possible. If, for some reason, you're not completely happy with your purchase, use our Contact Form to request a refund and arrange for a return if applicable.
Do you offer gift wrapping?
We do not currently offer customized gift wrapping. However, we seek to package and ship our items in beautiful materials, which we hope will delight and inspire you.
How do I care for my Stitch People portrait?
Carefully clean with a damp towel and mild soap. Dab with cloth to remove soap and excess water. Lay flat to dry on clean towel. Iron on reverse side of portrait at a medium-to-low temperature setting.
Is my transaction secure?
Of course! Your privacy and security are important to us. We will never share or sell your information to a third party. All transactions are handled over a secure connection.
Can I sell my completed Stitch People portraits?
The actual Stitch People patterns are copyrighted so please do not reproduce or sell them digitally or in print without permission. This includes derivatives, which means any patterns you create that are similar to Stitch People. In other words, you can't sell custom patterns based on Stitch People patterns as those would be considered derivative works.
HOWEVER, after using the Do-It-Yourself Stitch People book, many of our readers have been asked to sell their fully stitched up Stitch People portraits. We encourage the creativity and entrepreneurship of our community and want you to benefit from our years of running a custom portrait business.