Welcome to the brand new
Stitch people Website!
You might have some questions—and we’ve (hopefully) got the answers!
Frequently Asked Questions
Accounts
If you’ve made a purchase at StitchPeople.com in the past, you have an account.
You can double-check by attempting to reset your password here.
Yes. Because we moved from one system to another, for security reasons we weren’t able to bring over the password from the old system.
You can create a new password for your account by clicking here.
No worries! It’s not uncommon that you might have made purchases under different email addresses on the old system.
Thanks for your patience. We apologize if you’ve had anything but a stellar experience with our new website so far.
Please let us know how we can help by filling out our contact form here.
Digital Downloads
All digital downloads can be found once you’ve logged in to your account!
Click here to access the digital downloads in your account.
If you are prompted to login and don’t know your password, use the Lost Your Password feature to reset it.
As an extra measure of security for you and for our patterns, we’re now requiring that you login to access your digital downloads.
Our previous site didn’t require you to login to access your downloads, but that also meant that patterns were more easily shared with people who hadn’t purchased them.
We know it’s an extra step, and we thank you in advance for your understanding!
Don’t worry, chances are that you simply made purchases using different emails on our previous system. Rest assured, we’ve kept a complete record of all purchases made, so we’ll be able to track down all your downloads if you don’t see them.
Thanks for your patience. We apologize if you’ve had anything but a stellar experience with our new website so far.
Please let us know how we can help by filling out our contact form here.
Events & Classes
Don’t worry, chances are that you simply made purchases using different emails on our previous system. Rest assured, we’ve kept a complete record of all purchases made, so we’ll be able to track down all your event purchases if you don’t see them right now.
With the move to our new website, we’ve redone how our event and class replays work. They’re in a new format, which will we’ll continue to refine and make prettier over time!
Thanks for your patience. We apologize if you’ve had anything but a stellar experience with our new website so far.
Please let us know how we can help by filling out our contact form here.
resources
SEARCH
Sometimes it’s just faster to search for what you’re looking for!
